Frequently Asked Questions About TFO

The number one frequently asked question about TFO is the location. Our showroom and warehouse are in the same convenient location at 107 Warren Road, Smithfield NSW 2164. Consequently, easy to get to from most parts of Sydney.

The number two frequently asked question about TFO is about Pick Ups. Yes, same day pick up is available. Please refer to our vehicle loading policy at: www.staging.tfo.com.au/tfo-vehicle-loading-policy

Another important frequently asked question is about delivery. Our prices do not include delivery. However, we have a list of reputable third party transport companies that will take care of your delivery needs. Resulting in a special price to TFO customers based on the quantity of the order and delivery location. Please refer to this link for more information and pricing: www.staging.tfo.com.au/delivery/

AT TFO, we accept Cash, Credit Card, Cheque and Bank Transfer as methods of payment. In short, funds must be cleared prior to goods being picked up or delivered.

Yes, we have this service. We allow customers to store their order up to 4 weeks on the premises. However, due to limited space, after 4 weeks a storage fee of $50 per pallet, per extra week stored will be charged.

We are committed to giving expert advice on choosing the right products for your project. So, we do not accept returns or exchanges for “change of mind”. In the unlikely event of receiving a faulty product, you may return it for a full refund. However, it is the customer’s responsibility to fully inspect the goods prior to installation. Consequently, no claims will be considered after installation.

We at TFO only import first quality products from reputable manufacturers around the world. Including, big brands like – Italgraniti Group, Mirage and Pamesa Ceramica, Refin, Gardenia Orchidea, Casatua and more.

Yes, we have a wide range of DIY products to complete your project with a professional finish. Brands included Kerakoll and Novatex. Because of our great range and great prices on adhesives, grouts, silicones, primers and waterproofing. Hence resulting in us servicing a large trade clientele.

Being an outlet, we import directly from manufacturers from around the world. Thus, cutting out the distributor and passing the savings onto you.

A very important frequently asked question about TFO is where are the tiles made. To summarize we import tiles directly from European countries namely from Italy, Spain, Turkey and across Asia namely China, Indonesia and Thailand. In brief, wherever else quality tiles are made.

Showroom
Weekdays: 8:00am – 4:30pm
Saturday: 9:00am – 4:30pm
Sunday: 10:00am – 3:00pm

Pickup
Weekdays: 8:00am – 2:00pm
Saturday: 9:00am – 2:00pm
Sunday: 10:00am – 2:00pm

Our Public Holiday hours will differ and are available on our website closer to the date.

No, we do not visit job sites to measure – your builder or tiler will do this for you.

Not always. If you have a sample or image of what you’re trying to match, we may be able to find something similar.

This varies between products, our sales team can help if you have a particular product in mind.

This is dependent on a number of factors, however as a basic rule we recommend 10% for tiles up to and including 600x600mm and 15-20% for larger formats, natural stone and special laying patterns.

Any sized tiles can be used on your bathroom floor, however we recommend discussing this with your tiler before purchasing your tiles.

We don’t have a catalogue as our product range is constantly changing, however our website lists the majority of our products and all of our products are on display in our showroom.

We do not, however do have a range of timber look porcelain and ceramic tiles.

We stock a range of matching bullnose to our natural stone and terracotta, however for our other products we can provide the details of a third party fabrication company who can manufacture the bullnosing for you.

No, not all mosaics are suitable for pool application. We recommend that only polyurethane cord or dot mounted mosaics are used in pools. This type of mosaic allows for optimal adhesive coverage, which is a minimum of 90% per Australian Standards.

Yes, full sized samples of tiles up to 600x600mm are available to purchase for $5-$10 depending on the tile size. All samples are non refundable.

We require full payment upon placing an order to ensure your stock is secured. As such we are unable to take deposits or partial payments.

We accept Visa, Mastercard and Amex. There is no surcharge for any of our accepted credit cards.

Yes, however stock cannot be released until the payment clears into our account.

We have a complimentary 4 week storage period, after which time a $50 per pallet per week storage charge is incurred.

The majority of our stock is available for same day collection, with the exception of a few items that have a short lead time.

We do not offer refunds or exchanges for change of mind.

Yes, whilst we do measure plans and provide estimations; we recommend that you obtain your quantities from your builder or tiler prior to placing an order. TFO does not take responsibility for any over or under ordering.

Yes, we use third party contractors for our delivery service. They can be contacted directly by customers to arrange transport and payment – https://www.staging.tfo.com.au/delivery/.

Wall tiles are suitable for wall application only, whereas floor tiles can be used on both floors and walls.

Yes, 600x600mm tiles can be used on the bathroom floor. Always check with your tiler before purchasing tiles.

Shade variation is characteristic in all fired products and includes colour and tonal differences which vary with each batch produced.

For general cleaning, sweep or vaccum first, then mop with warm water and suitable tile cleaner. Do not use harsh or abrasive chemicals. For further information, please refer to Sales for Cleaning & Maintainence Guidelines.

Yes, all our natural stone needs to be sealed.

12mm and 15mm are tile thicknesses, whereas 30mm is a paver and suitable for different types of applications.

12mm natural stone should only be installed on a concrete substate. 30mm stone is best for a road base application.

We do not sell corner pieces.

A tiler will generally mitre the corners during installation.

We do not sell concrete pavers, however we do stock a range of natural stone and porcelain paver options.

Coverage will depend on what type of natural stone you are sealing and whether you’re using a solvent or water based sealer. We recommend refering to the manufacturers guidelines – https://suresealsealants.com.au/.

No we do not recommend tilers, however you can refer to www.staging.tfo.com.au/tilers/ as a starting point. It is the customers responsibility to ensure their tiler has a current tiling license and meets your requirements.

Costs can vary, your tiler will provide you with a cost for installation.

No, we do not cut tiles, this is done onsite by your tiler.

Both products can be used, what you select will be dependant on your substrate.